AAA Saugus

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4.5

( 8 reviews )

Lawyers, Personal Injury Law

Open 09:00 AM - 05:00 PM See Hours

214 Broadway, Saugus, MA 01906, United States

+1 7812-313-000

Introducing AAA Saugus, a premier branch dedicated to providing top-notch services and exceptional customer experiences. Located in Saugus, Massachusetts, AAA Saugus offers a range of services, including Real ID applications, RMV services, passport photos, and more. Customers have praised the branch for its friendly and professional staff who make the process smooth and efficient. With a focus on delivering excellence, AAA Saugus aims to meet the needs of every customer. Discover the convenience and quality that AAA Saugus offers as you navigate through your travel and automotive needs.

Amenities and More

Wheelchair-accessible entrance
Wheelchair-accessible car park
Appointment required

Reviews

4.5/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Jonathan yaderjr

March 22, 2024

Good place to go for RMV needs instead of the actual DMV. Place can get busy so try making appointments in advance instead of walk in. Also offers a travel agent to help do the work of booking your next vacation. Free bonus while you wait, free charging station.

Maryam b

March 22, 2024

Imagine for A minute the AAA was around in the 90's? We might have forgotten all about the Mass RMV. But in all seriousness, they're great and RMV services are A plus plus. Pleasant and friendly people.

Johnny huang

March 22, 2024

The personal that works there were great. It was nice and easy to get my renewal of my license and they made it easy to get my new license. And the personal and there was really friendly to deal with

Jerami banks

March 22, 2024

I was at the Saugus office month ago at 9 am , specifically drove to get the passport photo done before my appointment at the post office in Marblehead at 10.30 am Post office denied photo that was made at your office because the color of the back ground wasn't white, but gray! So don’t mention trouble to drive from lynn and back to your location i have to pay out of pocket 15$ to get right service! Its second time we get unprofessional service at your office BEFORE post this review i sent an email on address you provided here for issues ( month ago with photo proof and my aaa primary card number) -NEVER goT an answer Its tell a lot about quality of the service... absence of any quality

Chris wegner

March 22, 2024

This branch has given me a horrifying experience. The branch manager Jennifer condones her employee Pammie’s actions . I had notified the branch manager and customer service of Pammie’s disturbed actions yet I have not heard back on “disciplinary” actions that will be taken towards Pammie. During my visit, I had to fill out a hard copy of an application that I had completed online which I had no problem doing so. However, Pammie was hostile towards me when asking me to fill out the application that I have already completed prior to my appointment. Pammie continued to ball up my application and unravel to hand off to Kevin to shred my application. Seeing my horrified reaction she continued to ask if I was having a bad day with a smirk. Jennifer, the branch manager, condones this behavior as she has not returned my calls. I thought my experience at AAA Saugus would’ve been better than going to the RMV however I will not be returning to this office.

Elmer romero

March 22, 2024

I went to renew my license. Everyone was very helpful and pleasant.

Paul huang

March 22, 2024

I just returned after applying at this branch for a Real ID. I had a reservation for 10:10am and was taken early. The service was courteous, professional and friendly. The process went very smoothly. I strongly recommend this branch. Keep up the great work!

Lorraine macdonald

March 22, 2024

Went to AAA Saugus on Saturday, June 10. the service was phenomenal. the gentlemen who dealt with me was very gracious, very helpful and absolutely courteous. that was my third visit and I a have been telling my friends about the great service at AAA since my first visit. You guys are the best.